State Farm® Insurance Agent Brian Downes

"What an excellent experience I had at this location! In all my years dealing with different insurance companies, I’ve never had such a smooth and clear process. All thanks to the young lady named Fina. I believe she’s new at this office, but wow—she was incredibly informative. I initially called with questions about life insurance, and she went above and beyond explaining all my options with so much patience and understanding. She even educated me on renter’s insurance and helped me realize it was something I actually needed—best decision I made. Thank you so much, Fina! I highly recommend this location. They truly care about both their existing and new clients."

"Fina was great! She helped me with my life insurance policy and truly went above and beyond to make sure I was comfortable with the entire process and received the best option for my needs. She is very personable, professional, friendly and answered all of my questions thoroughly. She even checked in with me to make sure I completed my underwriting interview on time. I had the best experience with this State Farm office location. Ask for Fina she is the best ."

"Fina and Jacky were both incredible! They worked perfectly as a team to help me and made everything easy to understand. Super helpful patient and kind from start to finish. They made the entire process stress - free to activate my safe and save device and to make changes to my policy . Their genuine care really stood out ! Highly recommend both Fina and Jacky ! Ooo and they speak great Spanish which made it easier for me to understand . Thank you so much , great experience at this State Farm location ."

"Wow, I am amazed by the staff at your office. I had the pleasure of being assisted by Josefina. She looked into every possible option to help with my case. Excellent service, Fina!"

"Annie was great! She helped me obtain new insurance for my two cars (incl. an EV) all through email. I never even had to set foot in her office, nor even have to make time for a phone call. Saved me hundreds per year off Geico (previous insurance)."

"I have recently requested insurance for my new car and State Farm representative Christine Capandonis was helping me. Everything was done in a very short timeline, very professional, friendly. Christine answered all my question and offered more and more assistance if needed. I am really happy to work with her and next time, if I need help with home/auto insurance, will obviously ask if Christine is available. THANK YOU for GREAT JOB!"

"I couldn’t be happier with the service I receive, Every interaction is friendly, professional, and reassuring. Lisa Desena always goes above and beyond to take the time to answer all my questions and made sure I understood everything before moving forward. It’s rare to find an insurance company that makes you feel so supported. I’m grateful to have them and would recommend them without hesitation."

"Annie Shu at State Farm is phenomenal! She’s knowledgeable and understanding. I have all of my insurance with her, home and cars. She provides the best customer service, advice and recommendations. Can’t say enough of wonderful things about her. Thank you, Annie!"

"I’ve been going to this State Farm for 20+years. I only work with Annie Hsu. Not only is she super knowledgeable, probably one of the most experienced at the office. She’s dedicated to the customers. Always there for my insurance needs whenever I have questions."

"I recently had an outstanding experience with State Farm, thanks to my agent, Annie Shu. She truly embodies professionalism and kindness. Annie was incredibly helpful in reviewing my policies and ensuring I had the right coverage for my needs. Her approach was patient and informative, making the entire process easy to understand and stress-free. I highly recommend Annie Shu to anyone looking for a knowledgeable and genuinely "super nice" insurance agent. She provided exceptional service, and I'm very satisfied with my experience."

"Annie Shu is incredible! She is extremely helpful and patient. She answered every question I had and has been reliable and trustworthy."

"Annie is very knowledgeable and very helpful when I needed help with my insurance issues . I recommend her to all my family and friends."

"I had a great experience with this insurance company. Annie Shu was professional, responsive and took the time to clearly explain my coverage options. The process was smooth from start to finish and any questions I had were answered promptly. I feel confident knowing I'm well covered and truly appreciate the excellent customer service. I highly recommend Annie Shu to anyone looking for reliable and comprehensive insurance coverage."

"Christine was very helpful and a pleasure to work with. She solved my problem with the first call. Whatever she is getting paid, It's not enough.. Give her a raise!!! Chris DePalma"

"This State Farm agency is better than expected. The staff is courteous and always helpful with all insurance based inquiries. Especially customer service rep Christine Capandonis."

"I was dealing with Christine Capandonis at the Northern Blvd location and I am extremely satisfied with the service. She was very professional and pleasant to deal with. If you need insurance she is the person to call."

"Worked with this office for years. I needed help and Jackie was so helpful getting an insurance issue figured out on my property. The property was previously insured by another company and Im glad I brought it under the state farm umbrella! Thanks Jackie!"

"Ask for Christine !"

"Thank you, Christine for your excellent service. You’ve been great help"

"I can't say enough good things about the team at Brian Downes' State Farm agency. I've been a loyal customer for more than three decades, even after moving out of state. My agent, Lisa, is fantastic, and recently, while she was on vacation, Christine stepped in to help me with a tricky car claim. Christine was a lifesaver. She reached out to the claims department on my behalf, got the information I needed to extend my rental car, and even helped me get an update on why my vehicle repair was taking so long. Her proactive communication and genuine care made a stressful situation so much easier. The entire office is filled with amazing people who truly put their customers first. Thank you, Christine, Lisa and the whole team!"

"Christine Capandonis was excellent! She was very helpful and kind, and made me feel very comfortable when talking about my home insurance policy. I’m grateful to have State Farm for my home insurance."

"Back in January , I needed Brian/mike to add car on my insurance, however he replaced my current car which lead for it to get towed. Mind you I called Mike the day of when I got pulled over show he can forward me the information to show the police and I never recieved an email. The car got towed due to no insurance which lead dmv to revoke registration on the car, and I was left at the side of the road . Leaving me with over a week of storage fee and tickets to pay for a mistake done by Mike and his team. Mike couldn’t even pay for the ticket or storage fee; and not to mention I had to wait over 3 weeks to get documentation from Mike showing I had the car insured. We are now in August, I’ve reached out to Mike and his team to send me documentation so I can show the courts and I still haven’t received any email for documentation. From being a customer over 5 years ,I can safely say Mike/ Brian hold a lot of open promises and never even try to get back to you. Please if you’re going to have Mike as your agent, proceed with caution. You’ll have better luck with an online agent who can help you instantly."

"Christine Capandonis was extremely helpful, professional and friendly while she helped me renew my rental policy. Very happy with the customer service at Brian Downes State Farm Agency."

"Ms Lisa DeSana has been helping my husband with our car insurance. We bundle our home and car insurance and it was so helpful. She also has been helping with the car cancelation form with my old insurance. I called or email few time either I spoke with Lisa or other Lisa's Coworker. They all are knowledgeable, professional, friendly and I cannot say enough about how happy I am with this agency and with their services. They are amazing Thank you for the great and fast service."

"Lisa provided excellent service! She was professional, responsible, and highly recommendable."